Frequently Asked Questions
Everything you need to know about your premium audio journey.
What shipping methods do you offer for high-end audio gear?
We use specialized, fully insured couriers to ensure your electronics arrive safely. Standard and express options are available at checkout, with signature required upon delivery for all high-value items.
Can I audition products before making a purchase?
Yes, we have physical showrooms where you can experience our headphones, amplifiers, and speakers firsthand. Please contact your local store to book a private listening session.
What is your return policy for open-box electronics?
We offer a 14-day return period for most products. Please note that high-fidelity equipment must be returned in original condition with all packaging and accessories to qualify for a refund.
Do your products come with a manufacturer warranty?
Absolutely. All products sold by Addicted To Audio are sourced through authorized channels and include full manufacturer warranties, typically ranging from 1 to 5 years depending on the brand.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options like Afterpay and Zip, allowing you to invest in premium sound now and pay over time.
How do I know if a specific headphone amp is compatible with my headphones?
Compatibility depends on impedance and sensitivity. Our expert team is available via live chat or email to provide technical advice and ensure your components are perfectly matched.